Turn Notion into your ticketing system

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Take the interactive tour

This is a guided demo of SlapMail in a Notion support workspace. Let’s handle a customer request together, from the incoming email to a resolved ticket.

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A user just emailed support. The ticket appears instantly in Notion, straight from the support inbox. No forwarding needed.

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The user has a request about dark mode.

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Before replying, let’s check who the customer is. SlapMail has automatically linked their profile to the ticket.

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A look at the customer’s profile gives us some background before we handle the request. No need to ask a teammate or search a separate CRM.

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Let’s assign this one to Laura, so the rest of the team knows who’s handling the reply.

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Need a teammate’s input before replying? Mention them in a comment starting with #, so the discussion stays internal. The customer won’t receive it.

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Our colleague seems to agree. Let’s create a task for the improvement.

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Let’s turn this feedback into a product task, without leaving the support ticket.

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The task is now linked to the ticket. Whoever picks it up can go back to the original request. Support and product work stay connected in Notion.

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We’ve replied from Notion, and SlapMail has sent the answer to the customer by email.

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With the request handled, let’s check how support is doing. These charts use the same ticket data, with no separate report to maintain.

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Let’s return to the board and see what’s next for the team.

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Try this workflow with your own support inbox.

Set it up yourself, or get help connecting your inbox and support workspace.